Starbucks’ Former President Reveals 6 Leadership Traits That Led to His Wild Success

Howard Behar is former president of Starbucks Coffee Company International and the author of It’s Not About The Coffee and The Magic Cup. During his tenure, he helped grow the company from 28 stores to over 15,000 stores spanning five continents. He retired in 2007.

He now dedicates a large part of his time to the development and education of future leaders and has been a longtime advocate of Servant Leadership.

In a recent interview with Bill Fox, co-founder of Container13 and editor of Forward-Thinking Workplaces™, Behar talks about the virtuous behaviors and mindset that guided him throughout his successful 21-year tenure manning the ship at Starbucks.

Six key (and often rare) principles for better leadership and a better life clearly stood out for me in this compelling interview.

1. Give your people room to make mistakes.

Behar was asked by Fox how more companies are able to create workplaces where employees’ voices matter and people thrive. He says, “The person who sweeps the floor chooses the broom.”

Behar is talking about giving a person in a specific role or function full authority, responsibility, and accountability to do their work. “You’ve got to give them room to make mistakes and to grow primarily as people first, and then as employees,” says Behar.

2. Remove fear with trust.

The freedom for employees to make mistakes can only occur with a strong foundation of trust in place. That’s where “people can begin to use their creativity because they lose that fear of being judged. They lose the fear of making mistakes,” says Behar.

In trustworthy settings, you’ll naturally find that people genuinely care about and encourage one another. But it starts with leaders setting the stage — giving their people responsibility and accountability to let them “choose their broom,” says Behar.

3. Serve one another.

“You know it’s not really employees and customers. That’s a word we all use to describe with [whom] we work and do business,” says Behar.

At the end of the day, what we’re really put on earth to do is serve another human being. Behar states, “It doesn’t make any difference what your job description is or what your title is; we’re all servers of human beings.”

4. Set expectations and get agreement.


When asked about what it takes to get an employee’s best performance, Behar believes that open and honest communication–lots of it–is critical for success. But it’s not just communicating. It’s setting clear expectations and getting agreement on those expectations that gets the employee’s full attention. It’s a feeling people get when they are trusted with responsibility and accountability.

Behar uses the example of family dynamics: “What allows your kids to give you their attention? It’s when they feel trusted and not judged,” says Behar. “When that happens, they open up to communication that gets closed down when they’re not. When you’re constantly after them, when you’re always setting rules and regulations then what happens? They close down” says Behar.

Behar says the same is true with workplace dynamics. Set clear expectations, gain agreement on those expectations, and “let them go for it.”

5. Treat people more like human beings, less like mere employees.

Behar was asked what people really lack and long for at work. He says, “Being treated with respect and dignity. Being dealt with as a human being and not an employee.”

In workplaces where people model and share common values like respect and dignity, there’s acceptance of one another: “People are allowed to be themselves at work, whatever that is — within the context of achieving the goals of the organization,” says Behar.

Leaders who respect and treat people with dignity also support their development as human beings. When Fox asked Behar what is the most important question a leader should be asking an employee, Behar replied, “What can I do to support you in the attainment of your own goals in the context of obtaining our family or our organization’s goals?”

6. Discover the truth of who you are.

Reflecting back on his professional journey, Behar shared a story of his own compelling self-discovery. At 26, he really didn’t know whom he was, what his values were, what he stood for, or what he wanted to accomplish in life.

Working at a furniture company at the time, his boss asked, “Howard, what do you love more — people or furniture?”

That hit him like a Mike Tyson punch to the gut. Being that he wanted to be the best in the home furnishings industry, for the first time Behar was confused about his true purpose in life.

He says, “Once I asked myself that question, it began a process of self-discovery. Trying to figure out, ‘Howard, who are you?’ ‘Do you love furniture?'”

He concluded that it wasn’t furniture that he loved, but people — working with people, being with people, and learning from people.

And most importantly, he says, “learning to manage me.”

As a servant-leader, the question of “who am I?” has been a lifelong journey of self-discovery for Behar. He says that he is still figuring out his mission and how he’s going to live his life.

“It’s constantly in my head. I’m always trying to deal with, ‘Who am I?'” says Behar.




Florida Launch Gets Third Straight Win

The Florida Launch defeated the Atlanta Blaze last weekend 19-16 at Florida Atlantic University Stadium. With the win, the Launch have won three consecutive games. With the win, the Launch move to third place in the Major League Lacrosse standings with a 5-3 record.

The all-time series between these two teams is now 2-1 in the Launch’s favor. Both teams have met three times while playing in MLL.

Before this game the Launch had beaten the New York Lizards twice, once on the road and once at home, giving the Launch some momentum as they took on the Blaze.

Picking up in the second with 5:22 on the clock with the score being 10-9 in Atlanta’s favor,  Dylan Molloy for the Launch was able to tie things up with a quick goal from the left side of the field making the score 10-10.

After the faceoff, Atlanta came right back however and with the score now being 13-11. Atlanta’s Jake Withers ran down the field on a fast break and put the ball in the back of the net making the score 14-11 with 2:37 in the second quarter.

Heading into the third the Florida Launch was only down by one with a score 14-13. The Launch’s Molloy was able to make a great pass and assist to his teammate Kieran Mcardle who put in a shot right in front of the goal to tie up the game again now at 14 a piece with 9:21 left in the third.

Then on a reverse pass from Kevin Rice to Randy Stats, the Blaze broke the tie with a go-ahead goal making it 15-14 with only seven seconds in the third quarter.

The Launch’s Mcardle got another goal on the day bouncing the ball off the ground and into the net to once again even the score late in the game to make it 15 all.

To take the lead for the first time Nick Mariano for the Launch ran up and swung his stick with all his might and scored a goal, putting his team up in the game.

Running as fast as he could around the goal the Launch’s Ryan Drenner took the ball and put it home for another goal putting the launch up by two 17-15.

Drenner, once again for the Launch, running around the goal threw a quick pass to Mcarle who pulled a hat trick with his third goal of the game and a score of 18-16.

Mcarle would score his fourth and final goal of the game to make it a final of 19-16 for the Florida Launch.

The Launch will look to continue its winning streak as they take on the Charlotte Hounds on Saturday, June 24 on the road at American Legion Memorial Stadium at 7:30pm.

Boca Raton to open waterfront park at former Wildflower nightclub site

After a fierce six-year debate, more than 2 acres of concrete slab in downtown Boca Raton is on its way to becoming a park.

City Council members this week officially re-designated the former Wildflower nightclub site as a public park Monday. The move is the realization of a public movement that sparked a referendum in November and caused the city to scrap plans for a restaurant at the site.

“It’s a slow-turning ship to get everything done,” Boca City Council member Andrea O’Rourke said. “But it’s happening, it’s in the works and we’re looking forward to that.”

O’Rourke helped push for the referendum last year that caused the change of plans for the property at 552 E. Palmetto Park Road.

Now, the city is working on adding some upgrades before the site is completely redesigned. Plans include rebuilding the sea wall abutting the Intracoastal and putting in a walkway underneath the Palmetto Park bridge to connect the property to Silver Palm Park.

“These are elements that will be included in whatever plan comes to fruition, and the permitting takes time, about six to nine months, so we wanted to get those things in place first,” said Boca spokeswoman Chrissy Gibson.

Ariana Grande to leave Boca, return to Manchester for benefit concert

Pop star Ariana Grande, who returned home to Boca Raton after her Manchester, England concert was the site of a deadly terrorist bombing Monday night, will return to Manchester to hold a benefit concert, the singer announced on Twitter.

“Our response to this violence must be to come closer together, to help each other, to love more, to sing louder and to live more kindly and generously than we did before,” Grande wrote on Twitter.

Grande, a South Florida native, returned by private jet to Boca Raton Airport following the bombing. She had just finished her set at the Manchester Arena before the explosion killed 22 people and injured 59.

The Islamic State claimed responsibility for the attack.

Grande shared plans to return to England to spend time with fans and honor and raise money for the victims’ families. The details of the benefit concert and her return to Europe have not been shared.

View image on Twitter

View image on Twitter

Grande shared a message of unity and positivity following the tragedy, encouraging her fans to not “operate in fear.”

“We will never be able to understand why events like this take place because it is not in our nature, which is why we shouldn’t recoil. We will not quit or operate in fear. We won’t let this divide us. We won’t let hate win.”

Grande, whose “Dangerous Woman Tour” began in February, thanked her fans and fellow celebrities who wished her well following the ordeal.

Friday’s tweet was Grande’s first since she previously shared her disbelief on Twitter shortly after the attack: “broken. from the bottom of my heart, I am so sorry.”

Grande had cancelled European shows through June 5, according to her website. Her next scheduled show is June 7 at AccorHotels Arena in Paris, France.

It’s unclear if the benefit concert will affect the rest of her scheduled tour. The tour is not scheduled to come to the United States.

Grande, whose family lives in Boca Raton, has strong roots in South Florida. She was born in Boca, and attended schools in Broward County, The Palm Beach Post has previously reported.

She appeared in children’s theater in Boca and Fort Lauderdale, and sand with Boca Raton-based symphonies.

Following the attack, an emotional Grande reportedly met boyfriend and fellow artist Mac Miller at Boca Raton Airport.

Grande tweeted that music will help heal her fans in the wake of the tragedy.

“Music is something that everyone on Earth can share,” she wrote. “Music is meant to heal us, to bring us together, to make us happy. So that is what it will continue to do for us.”

Salman Abedi, 22, was identified as the bomber and was believed to have been killed in the incident.

The bombing was another incident in which violent extremists have targeted mass entertainment venues.

Last year’s Pulse massacre in Orlando, a street-festiv

al attack in Nice and nightclub killings in Istanbul Kuala Lumpur and Tel Aviv all involved vulnerable, large gatherings of people.

The pop superstar’s worldwide fan base is primarily female and young. Ten of the 22 victims from the bombing were under 20 years old, including an 8-year-old girl. Grande, 23, broke into the national spotlight in 2009 with a powerful voice along with a four-season appearance on Nickelodian’s Victorious.

She has three American Music Awards, an MTV Video Music Award, three MTV Europe Music Awards and four Grammy Award nominations. All three of her albums have been certified platinum by the Recording Industry Association of America.

She has close to 107 million Instagram followers, second only to Selena Gomez.



Holistic Organic Wellness in Boca Raton expands to a new location, bringing new wellness options to the community!

BOCA RATON, FL – 11 Apr, 2017 – Residents and visitors in Boca Raton now have an ideal place to go for relaxation, detoxification, skin care, and other wellness essentials. Holistic Organic Wellness (HOW) has expanded and moved to a new location in the center of the Boca Plaza on Federal Highway.

Boca Raton Florida
Boca Raton Florida

The HOW center opened three years ago to bring healing modalities and natural products to those looking for an alternative or complement to conventional medicine, and to those wanting to enhance their mind and body wellness practices.

The unique HOW center is an oasis for finding peace and healing. They offer a range of holistic services and products for women and men of all ages.

The HOW center is hosting a wellness fair on Saturday, May 6th from 1–7pm. Demonstrations, educational talks, healthy food, and organic wine samples will be offered, as well as deeply discounted services available exclusively to attendees.

“We like to show people HOW to change their lifestyles one variable at a time,” explains Adriana Guardia, co-owner of the center. “Our clients come to us for high-quality, effective products. Others come to find relief from the stress of the daily grind and relax for thirty minutes in a footbath. From our customized facials and skin care products to seasonal cleanses and homeopathic sprays, our clients choose us because we provide a variety of tools without being overwhelming.”

Visitors to the HOW Center are greeted, and often surprised with the welcoming, comfortable environment not found in many high-end spas today. Customers view the HOW Center as a home away from home, and their own personal sanctuary regularly commenting that they feel relaxed just upon arriving to Boca Plaza.

Stephanie Cimino, a second generation certified Aromatherapist and Esthetician, co-owns the center with Guardia. Cimino has a wealth of knowledge on the topics of skin care, energy healing, personal empowerment, and whole-body wellness. Both she and Guardia are extremely passionate about holistic health and self-care, and they are equally passionate about educating others on integrating these practices in an achievable way.

“We combine science with spirituality,” Cimino shares. “By using expertise and intuition we are able to address individuals on a holistic level: physically, spiritually, emotionally, and energetically.”

The Holistic Organic Wellness center is a true retreat for those looking to detoxify, beautify, purify, and pamper. Services include ionic foot baths, customized facials, energy & chakra balancing, nutritional guidance, aromatherapy workshops, yoga classes, and so much more.

The center is now offering TEN DOLLAR THURSDAYS as the perfect opportunity for new clients to “meet the HOW girls”, sample services, and learn about Holistic Organic Wellness.

Media Contact
Company Name: Holistic Organic Wellness
Contact Person: MARIA GUARDIA
Phone: 5619550099
Country: United States

Chris Salamone

Florida High School Students Start Lunch Club So No One Eats Alone: ‘Relationships Are Built From Across the Table’

From left: Gerald (member), Denis Estimon (founder), Allie Sealy (founder), Alycia (member)
Oscar David James

Denis Estimon never felt more lonely than when he was surrounded by noisy classmates in his elementary school lunchroom, afraid to join in on their spirited conversations and draw attention to his broken English and Haitian accent.

Feeling alone in a crowd was the worst emotion imaginable for a 6-year-old boy, he says today. That’s why he was inspired to start the “We Dine Together” club with several friends at his high school last year, hoping that none of his classmates would have to eat lunch in isolation.

“Long-lasting relationships are built from across the table,” Denis, now 18 and a senior at Boca Raton Community High School in Florida, tells PEOPLE. “We want to get kids to come out of their comfort zones and realize that they have a lot in common, no matter where they’re born, what they’re background is, or whether they speak with an accent. In one way or another, we’re all alike.”

Founder Denis Estimon with club members
Oscar David James

At Denis’ high school, where there are nearly 3,400 students, “it’s hard to get to know each other sometimes,” he says, “but imagine what would happen if you had lunch with somebody new every day. It’s a wonderful thing to watch people come out of their shells and make new friendships.”

More than 60 teens are now members of “We Dine Together,” using their lunchtime each day to search the school’s cafeteria and courtyard for students who are eating alone.

“I know what it’s like to feel shy and by myself,” one of the club’s co-founders, Kinsley Soorestal, 17, also from Haiti, tells PEOPLE. “When my family moved here nine years ago, I was always the kid lunching alone. Now that I’m making a difference, it feels good to say, ‘Hey, I gotcha, man. What’s your name? How are you doing?’ “

“You can tell they really appreciate it,” he says. “Maybe for the first time, they feel like they belong.”

Kinsley, along with Denis and two other students, Allie Sealy and Jean Max Meradie, came up with the idea for the club while taking summer classes last year at Propel, a nonprofit that helps disadvantaged teens to get a step ahead in school.

When one of their teachers, Greg Francis, asked what single thing they would most like to change about their high school experience, the students agreed that lunchtime could use some improvements.

“I told him, ‘On one side of the cafeteria, you have the white kids, the popular kids and the well-off kids, and on the other side, the new kids, the kids without money, the kids with disabilities and the non-white kids,’” says Denis. “A lot of those kids felt like they didn’t have a friend and were eating alone.”

With students from more than 70 countries attending the mostly-white school, “Denis and his friends decided to become true agents of change,” Greg Francis, now an after-school instructor at the high school, tells PEOPLE. “They’ve reached out with compassion and extended a hand, ensuring that every student at Boca Raton is accepted. I feel like a proud parent to all of them.”

Over pizza or sack lunches, club members aim to spend their lunch period with a different student every day, “letting them know they have a friend,” says Jean Max, 19.

“Everyone has something they’re dealing with,” he says, “and sometimes all they need is somebody to listen. Probably the best thing is how many new friendships we’ve made doing this. I’m no longer the quiet kid, afraid to speak out. Every single day now, I’m meeting somebody new and sharing ideas.”

One of those new friends is Nathaniel Hopwood, 18, who often dined alone until he shared pizza one day with a couple of club members. Now a group member, he seeks out others who remind him of how he felt when he was a new student.

“The club has introduced me to so many different people that I didn’t know before,” he tells PEOPLE. “I’ve definitely gained so much doing this it’s cool to have such a diverse group coming together to share lunch and stories about their lives.”

With other schools now interested in starting their own “We Dine Together” clubs, Denis Estimon says that Boca Raton students are now hoping to take their idea to the next level and hold a National High School Dining Day on May 22.

“From coast to coast, we want every high school across the country to share our message of unity and acceptance,” he says. “Even for 30 or 45 minutes, imagine what a difference that could make in lunchrooms across America.”

Chris Salamone

Run From The Rays event set to raise money for skin cancer fight

From left, Hannah Speer, Sandy Friedman and Fran Nachlas, co-founders of SafeSun, Inc. and Run From The Rays 5K, promote their cause. (Fran Nachlas/Courtesy)

In just four years, more than $140,000 has been raised and donated to local charities through the annual Run From The Rays 5K run and 1-mile walk, this year slated for the Spanish River Athletic Complex in Boca Raton on Sunday, April 23.

Nearly 800 local runners are expected to participate in this year’s event. The 5K run begins at 7 a.m., while the 1-mile run starts at 8 a.m. A free Kid’s Run (under-8) begins at 8:15 a.m. The event attracted 824 runners last year.

“We are acutely aware of the statistics regarding the dangers of the sun’s rays, and wanted to get our family involved in somehow making a difference,” said Boca Raton’s Fran Nachlas, co-founder and director of the event. Nachlas, a surgical nurse, runs the SafeSun charity to help raise funds for the prevention and treatment of melanoma and other skin cancers.

“Since all of us like to run, a 5K seemed the logical choice as a fundraiser,” Nachlas said. “The funds we’ve donated [support] everything from life-saving melanoma research, treatment for those who cannot afford it, and education for school-age children about sun safety.”

Nachlas said her family chose the charities to support because they wanted to make sure where the funds were going to be used and develop relationships with the charities, and they wanted to make a difference in their own community.

SafeSun was started by Nachlas and her husband Nathan, a facial plastic and reconstructive surgeon in Boca Raton who has had to help patients overcome the devastating effects of the removal of their skin cancer. Nathan’s uncle died of melanoma at age 50. The Nachlases’ children, Jake Nachlas and Hannah Speer, and friends Charlie Luciano and Justin Friedman all help stage the event.

“We installed our first SafeSun Inc. free sunscreen dispenser at South Inlet Park in Boca Raton,” Nachlas said. “That was done in conjunction with the Richard David Kann Melanoma Foundation. We also plan on having dermatologists on hand at Run From The Rays to perform free limited-area skin checks.”

People can register for the 5K, 1-mile or the newly added Virtual Run option online, or in person at Runner’s Edge in Boca Raton.

Once again this year, the first 750 preregistered runners/walkers will receive custom-made medals and T-shirts.

There will be awards for the top overall male and female participants as well as top three in each age 5-year age group — from 10 and under to an 80-plus male/female division. The cost for the 5K run is $30 through April 17 and $35 after that. For the mile run, the cost is $20 for age 17 and over and $15 for age 16 and under. Those who can’t be at the event can still take part with the Virtual Run for $30.

“The Virtual Run,” Nachlas said, “is for people who love our event and want to be a part of it, but can’t make it to Boca on race day. They can run their mile or 5K wherever they are and still earn the medal and T-shirt!”

The kids’ race, for ages 8 and under, consists of distances from 50 to 200 meters depending on age. Ribbons will be awarded for the free event.

Chris Salamone